If you think that your payment has not been successful, please check that no order confirmation email has been sent to you and that no order appears in your customer area. If nothing appears, you can retry to place your order by checking that the payment details you have entered are correct. If this is the case and payment seems to have failed, please contact your bank, who will be able to advise you.
In the event of a payment error due to a technical problem, you will be automatically redirected to the payment page for your order without your payment method having been debited. You will also receive an email confirming the payment error.
